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Privacy and Cookies Policies 

Privacy Policy

Introduction

This privacy policy (“Policy”) describes how Copy and Space LTD (“Company,” “we,” and “our”) processes, collects, uses and shares personal data when using this website http://copyandspace.co.uk (the “Website”). Please read the following information carefully to understand our practices regarding your personal data and how we will process data.

For the purpose of UK and European data protection and e-privacy legislation (General Data Protection Legislation), the data controller is Copy and Space LTD, of 63 Charlton Road, Harrow, Middlesex, HA3 9HR.

Purposes of Processing

What is personal data?
We collect information about you in a range of forms, including personal data. As used in this Policy, “personal data” is as defined in the General Data Protection Regulation, this includes any information which, either alone or in combination with other information we process about you, identifies you as an individual, including, for example, your name, postal address, email address and telephone number.

 

Why do we need your personal data?
We will only process your personal data in accordance with applicable data protection and privacy laws. We need certain personal data in order to provide you with access to the website. If you registered with us, you will have been asked to tick to agree to provide this information in order to access our services, purchase our products, or view our content. This consent provides us with the legal basis we require under applicable law to process your data. You maintain the right to withdraw such consent at any time. If you do not agree to our use of your personal data in line with this Policy, please do not use our website.

Collecting Your Personal Data

We collect information about you in the following ways:


Information You Give Us. 

This includes:

  • the personal data you provide when you fill out forms on our website website, including your name, postal address, email address, telephone number, and demographic information (such as your gender);

  • the personal data that may be contained in any video, comment or other submission you upload or post to the website;

  • the personal data you provide when you report a problem with our website or when we provide you with customer support;

  • the personal data you provide when you make a purchase thorough our website; and

  • the personal data you provide when you correspond with us by phone, email or otherwise.

Information Automatically Collected.
We automatically log information about you and your computer or mobile device when you access our website. For example, when visiting our website, we log your computer or mobile device operating system name and version, manufacturer and model, browser type, browser language, screen resolution, the website you visited before browsing to our website, pages you viewed, how long you spent on a page, access times and information about your use of and actions on our website. We collect this information about you using cookies.

We will also log information we receive about you from other sources, which may include for example, architects, surveyors, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, and search information providers. We will notify you when we receive information about you from them.

Cookies

We may collect information using “cookies.” Cookies are small data files stored on the hard drive of your computer or mobile device by a website. We may use both session cookies (which expire once you close your web browser) and persistent cookies (which stay on your computer or mobile device until you delete them) to provide you with a more personal and interactive experience on our website. For detailed information on the cookies we use and the purposes for which we use them see our Cookie policy further below on this page. 

Using Your Personal Data

We may use your personal data as follows:

  • to operate, maintain, and improve our website, products, and services;

  • to operate and administer our rewards program and other promotions you participate in on our website;

  • to respond to your comments and questions and to provide customer service;

  • to send information including technical notices, updates, security alerts, and support and administrative messages;

  • as we believe necessary or appropriate (a) to comply with applicable laws; (b) to comply with lawful requests and legal process, including to respond to requests from public and government authorities; (c) to enforce our Policy; and (d) to protect our rights, privacy, safety or property, and/or that of you or others;

  • for analysis and study services;

  • as described in the next section:  “Disclosure of your information” and:

  • with your consent, to send you marketing e-mails about upcoming promotions, and other news, including information about products and services offered by us and our affiliates. You may opt-out of receiving such information at any time: such marketing emails tell you how to “opt-out.” Please note, even if you opt out of receiving marketing emails, we may still send you non-marketing emails in relation to our business dealings with you;

You are entitled to opt out of marketing communication at any by emailing us at  hello@copyandspace.co.uk quoting “Opt Out” in the subject line. If you opt out of marketing communication, your visit to and use of the websites and your use of our services will not be affected;

Disclosure of your Information

We may share your personal data as follows:

  • Third Parties Designated by You. We may share your personal data with third parties where you have provided your consent to do so.

  • Our Third Party Service Providers. We may share your personal data with our third party service providers who provide services such as data analysis, payment processing, information technology and related infrastructure provision, customer service, email delivery, auditing and other similar services.

  • Third Party Sites

Our website may contain links to third party websites and features. This Policy does not cover the privacy practices of such third parties. These third parties have their own privacy policies and we do not accept any responsibility or liability for their websites, features or policies. Please read their privacy policies before you submit any data to them.

User Generated Content

If you provide feedback to us, we may use and disclose such feedback on our website, provided we do not associate such feedback with your personal data. If you have provided your consent to do so, we may post your first and last name along with your feedback on our website. We will collect any information contained in such feedback and will treat the personal data in it in accordance with this Policy.

Storing your personal data

Your information, including personal data that we collect from you, may be transferred to, stored at and processed by us outside the country in which you reside, where data protection and privacy regulations may not offer the same level of protection as in other parts of the world. By accepting this Policy, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Policy.

Security

We seek to use reasonable organizational, technical and administrative measures to protect personal data within our organization. Unfortunately, no transmission or storage system can be guaranteed to be completely secure, and transmission of information via the Internet is not completely secure. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of any account you might have with us has been compromised), please immediately notify us of the problem by contacting us.

How long do we store your information?

We will only retain your personal data as long reasonably required for the specific purpose for which it was collected (as set out in this privacy policy). Where you have purchased our goods or services, this will usually be up to 20 years from the date of our guarantee or 11 years from the date we last provided any products or services to you if no guarantee was issued. We may be obliged to store your data for a longer, for example when a longer period is required or permitted by law (for example for regulatory purposes). In this case, we will ensure that your personal data will continue to be treated in accordance with this privacy policy

Your Rights

  • Opt-out. You may contact us anytime to opt-out of: (i) direct marketing communications; (ii) automated decision-making and/or profiling; (iii) our collection of sensitive personal data; (iv) any new processing of your personal data that we may carry out beyond the original purpose; or (v) the transfer of your personal data outside the EEA. Please note that your use of some of the website may be ineffective upon opt-out.

  • Access. You may access the information we hold about you at any time via your profile/account or by contacting us directly.

  • Amend. You can also contact us to update or correct any inaccuracies in your personal data.

  • Move. Your personal data is portable – i.e. you to have the flexibility to move your data to other service providers as you wish.

  • Erase and forget. In certain situations, for example, when the information we hold about you is no longer relevant or is incorrect, you can request that we erase your data.

If you wish to exercise any of these rights, please contact us at hello@copyandspace.co.uk. In your request, please make clear: (i) what personal data is concerned; and (ii) which of the above rights you would like to enforce. For your protection, we may only implement requests with respect to the personal data associated with the particular email address that you use to send us your request, and we may need to verify your identity before implementing your request. We will try to comply with your request as soon as reasonably practicable and in any event, within one month of your request. Please note that we may need to retain certain information for recordkeeping purposes and/or to complete any transactions that you began prior to requesting such change or deletion.

Concerns

If you are unhappy about the way we have handled your personal information, please contact us through the information listed on our website. We will reply to you as soon as we can and in any event, within 30 days. We hope to resolve any complaint brought to our attention, however if you feel that your complaint has not been adequately resolved, you reserve the right to contact your local data protection supervisory authority. In the UK, the authority is the Information Commissioner’s Office, www.ico.org.uk.

Contact

We welcome your comments or questions about this Policy. You may contact us by emailing hello@copyandspace.co.uk or through our website.

Cookies Policy

Cookies Policy

What are cookies?

We may collect information using “cookies.” Cookies are small data files stored on the hard drive of your computer or mobile device by a website. We may use both session cookies (which expire once you close your web browser) and persistent cookies (which stay on your computer or mobile device until you delete them) to provide you with a more personal and interactive experience on our website.

We use two broad categories of cookies: (1) first party cookies, served directly by us to your computer or mobile device, which are used only by us to recognize your computer or mobile device when it revisits our website; and (2) third party cookies, which are served by service providers on our website, and can be used by such service providers to recognize your computer or mobile device when it visits other websites.

Cookies we use

Our website uses the following types of cookies for the purposes set out below:

Essential Cookies

These cookies are essential to provide you with services available through our website and to enable you to use some of its features. For example, they allow you to log in to secure areas of our website and help the content of the pages you request load quickly. Without these cookies, the services that you have asked for cannot be provided, and we only use these cookies to provide you with those services.

Functionality Cookies

These cookies allow our website to remember choices you make when you use our website, such as remembering your language preferences, remembering your login details and remembering the changes you make to other parts of our website which you can customize. The purpose of these cookies is to provide you with a more personal experience and to avoid you having to re-enter your preferences every time you visit our website.

Analytics and Performance Cookies

These cookies are used to collect information about traffic to our website and how users use our website. The information gathered does not identify any individual visitor. It includes the number of visitors to our website, the websites that referred them to our website, the pages they visited on our website, what time of day they visited our website, whether they have visited our website before, and other similar information. We use this information to help operate our website more efficiently, to gather broad demographic information and to monitor the level of activity on our website.

We use Google Analytics for this purpose. Google Analytics uses its own cookies. It is only used to improve how our website works. You can find out more information about Google Analytics cookies here: https://developers.google.com/analytics/resources/concepts/gaConceptsCookies

You can find out more about how Google protects your data here: https://policies.google.com/privacy.

You can prevent the use of Google Analytics relating to your use of our website by downloading and installing the browser plugin available via this link: http://tools.google.com/dlpage/gaoptout?hl=en-GB

Targeted and advertising cookies

These cookies track your browsing habits to enable us to show advertising which is more likely to be of interest to you. These cookies use information about your browsing history to group you with other users who have similar interests. Based on that information, and with our permission, third party advertisers can place cookies to enable them to show adverts which we think will be relevant to your interests while you are on third party websites.

You can disable cookies which remember your browsing habits and target advertising at you by visiting http://www.youronlinechoices.com/uk/your-ad-choices. If you choose to remove targeted or advertising cookies, you will still see adverts but they may not be relevant to you. Even if you do choose to remove cookies by the companies listed at the above link, not all companies that serve online behavioral advertising are included in this list, and so you may still receive some cookies and tailored adverts from companies that are not listed.

Social Media Cookies

These cookies are used when you share information using a social media sharing button or “like” button on our website or you link your account or engage with our content on or through a social networking website such as Facebook, Twitter or Google+. The social network will record that you have done this.

Disabling cookies

You can typically remove or reject cookies via your browser settings. In order to do this, follow the instructions provided by your browser (usually located within the “settings,” “help” “tools” or “edit” facility). Many browsers are set to accept cookies until you change your settings.

If you do not accept our cookies, you may experience some inconvenience in your use of our website. For example, we may not be able to recognize your computer or mobile device and you may need to log in every time you visit our website.

How often will you update this Cookie Statement?

We may update this Cookie Statement from time to time in order to reflect, for example, changes to the cookies we use or for other operational, legal or regulatory reasons.  The date at the bottom of this Cookie Statement indicates when it was last updated.

 

This Cookie Policy was last updated in April 2022

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